Terms and conditions

1. These terms

These terms are an agreement between you (the business owner or the person authorized to act for the business) and Basin & Range Marketing of Ely, Nevada (“Basin & Range,” “I,” “me”). They apply when you use this website, request a free listing check, or sign up for a plan. By paying your first invoice, you agree to these terms. If anything in a written proposal or invoice I send you differs from these terms, the proposal or invoice wins for that point.

2. Free listing check

The free listing check costs nothing and doesn’t commit you to anything. I review your public Google listing and send you a short list of suggested fixes. You can use those suggestions yourself, whether or not you hire me. They’re based on what I can see publicly at the time.

3. Plans and services

I offer three monthly plans. Each plan includes everything in the one before it.

“Within 48 hours” for review replies means 48 hours after Google shows me the review, counting business days. You can change plans at any time; the new price starts on your next billing date.

4. Fees and payment

• Setup fee. A one-time setup fee of $199 is due with your first month. It covers the initial listing cleanup and setup and isn’t refundable once that work has started.
• Founding client offer. The first five businesses to sign up get their first month free and no setup fee. In return I ask for an honest testimonial if you’re happy with the results. A testimonial is never required, and I’ll only publish one you’ve approved, in your own words.
• Monthly billing. Plans are billed monthly in advance. Invoices are due when sent.
• Late payment. If an invoice is more than 15 days late, I may pause work until it’s paid. I’ll tell you before I do.
• Price changes. I’ll give you at least 30 days’ notice before any price change. You can cancel before it takes effect.
• Taxes. Prices don’t include any sales or other taxes that may apply.

5. Month to month and cancelling

There is no long-term contract. You can cancel at any time by email or text. Service continues until the end of the month you’ve already paid for, and you won’t be billed again. I don’t give partial refunds for unused days in a month.

When service ends, I’ll remove my manager access to your Google listing within 7 days, and I’ll hand over anything you own (see What you own).

I may end service with 30 days’ notice for any reason, or right away if an invoice is more than 30 days late or if continuing would mean breaking the law or a platform’s rules.

6. Your responsibilities

• Give me accurate information about your business, including licenses, service areas, hours and prices.
• Add me as a manager on your Google Business Profile. You stay the owner.
• Only send me photos, logos and other content you own or have permission to use.
• Reply to approval requests in a reasonable time. Work that’s waiting on you may be delayed.
• Follow the law and Google’s policies in how you run your business and listing.

7. Approving what’s posted

Nothing gets posted under your name without your OK. Before I publish new posts, photos, website pages or business details, I’ll send them to you for approval by email or text. You can approve items one at a time, or approve a month’s plan in advance. Review replies follow a tone and approach you approve when we start; you can ask to approve each reply instead.

8. Reviews and review requests

• I never write, buy or post fake reviews, and I won’t offer customers anything in exchange for a review.
• Review requests go to every customer you give me, not only the happy ones, as Google’s rules require.
• Customer consent. You must only give me contact details for real customers who have agreed to be contacted by your business by text message. You’re responsible for having that consent. Every request I send identifies your business and lets the customer opt out of further texts.
• I won’t ask Google to remove a review just because it’s negative. I can help you report reviews that break Google’s rules, but Google decides.

9. What you own

• Your listing. You own your Google Business Profile at all times. I only ever have manager access.
• Your domain. Any domain for your business is registered in your name.
• Your content. Posts, photos, review replies and website pages made for you and paid for are yours.
• Your website (Premium). If you cancel, I’ll give you the website files within 30 days on request so you can host them elsewhere. Hosting through me ends with your service.
• My tools. I keep ownership of my own templates, checklists, report formats and know-how, which I use for many clients.

10. No guaranteed results

I work to get you more calls, but I can’t promise a specific ranking, number of calls or number of reviews. Google decides how listings are ranked and changes its systems often, and results depend on your market, competitors and reviews. Monthly reports use the numbers Google provides, which may be estimates.

11. Google and other platforms

Google, review sites and hosting companies are run by other businesses with their own terms. I’m not affiliated with or endorsed by Google. I’m not responsible for their outages, policy changes, or decisions to suspend or change a listing, but if that happens to your listing while you’re a client, I’ll help you appeal at no extra charge.

12. Confidentiality

I keep your business information, customer lists and reports private, and I only use them to provide your services. I don’t share them with your competitors. See the privacy policy for details.

13. Limits of liability

I provide my services with reasonable care and skill. To the extent Nevada law allows:

• My total liability for any claim is limited to the amount you paid me in the 3 months before the claim arose.
• I’m not liable for lost profits, lost business or other indirect losses, or for problems caused by Google or other third-party platforms.
• You agree to cover claims against me that come from content or information you supplied, or from contacting customers you told me had consented.

14. Nevada law and disputes

These terms are governed by the laws of the State of Nevada. If we disagree about something, let’s talk first: contact me and we’ll try in good faith to sort it out within 30 days. If we can’t, any legal action will be brought in the state courts located in White Pine County, Nevada, and we both agree to those courts.

15. Using this website

The words, design and graphics on this site belong to Basin & Range Marketing. You may read and share pages, but please don’t copy the site or use it in a way that harms it or other visitors. The information here is general and may change; current prices are the ones on the site or in your invoice.

16. Changes to these terms

I may update these terms. I’ll post the new version here with a new effective date and email current clients at least 30 days before any change that affects them. If you don’t agree with a change, you can cancel before it takes effect.

17. Contact